Altitude Sports Reviews

I personnally liked the customer service !

This company starts off good we fast shipping via FedEx and packages sent out next day. Then they get cheap with shipping and start using Canadian Post. Then the issues and delays start. Their customer service is awful. The are snarky and rude to you. They will do nothing to help. No refund no replacement and blame the carrier they selected. Awful company. Steer clear at all costs

Customer service for this company is non existent. They blame their selected carrier for packages that are lost and will not refund or replace the product. Their customer service is very rude and keeps lying to you just to get you off the phone. First it's 5 days then 10 days then 48 hours after that. Basically you'll never get your items and you just got ripped off. Go somewhere else.

I had visited Altitude once or twice before covid, but they became my go-to in 2020. I've ordered from them at least 10 times during covid and never had an issue. The customer service is great. Everyone I've talked to has been super helpful and knowledgeable. I love that they use FedEx for shipping. It has been WAY more reliable than Canada Post and others. What's not to love about next-day shipping to Toronto!

I ordered a mask. I received an email when it was shipped with a link to track my order on Fedex. The mask arrived in good time and in good condition. Would use again.

I have bought quite a few coats from altitude and have had great experience! Quality products and great customer service!

I've bought serveral things from Altitude Sports without a hitch. They seem good until you have a problem...
I ordered a Rab down jacket which was supposed to include a matched stuff sac. Appears from Rab's marketing it should be roll top dry bag.
Jacket arrived, no stuff sac. I let Altitude know and they replied they would look into it. After 1.5 months and two further queries for stauts they advise "All they have is a small stuff sac. Would I like them to ship it?" After I asked for more info about what they are offering they replied "If you want we can ship the bag to your house, let us know!" So I guess I'm getting some unknown brand, material, construction, volume bag which may or may not fit my expensive down jacket instead of the "included" one.
I guess I'll contact Rab directly to see if I can purchase the correct stuff sac myself...

My first, second and third experience using Altitude Sports has been top tier in customer support. I ordered a boot in a size that should have had plenty room but turned out to be too small. I tried a second time and the next size was still too small. I chose to request a refund and it was hassle free including shipping fees. However, my refund was withheld. A quick call and it was addressed immediately. I woukd recommend using this online Canadian company. They don't make the size of shoe, only sell them. Something must be done about shoe size standard in this country though!

I have bought several items over the years from Altitude! Always fantastic service with returns, exchanges, as well as outstanding customer service! Recently encountered Ana from the email service. I had changed my email address and could not get a free return label for my return as it was being sent to the old email. She said "no problem"! She quickly looked up my order number and sent the label through to my new email address! She was amazing!
I will be a customer for life and I tell all my friends about the store! I had the chance to visit many years ago in Montreal and loved that experience as well! Keep doing what you are doing! (P.S. It's a Canadian store people!)

I received a pair of Blunsstones with manufacturer issues that surfaced five days after receiving. Turns out the boots had been made five years ago and were breaking down. When i requested to use my warranty i was met with a personal accusation that i was being dishonest and total refusal to accept that the store had made a mistake. The email i received was poorly written, I was denied a replacement pair, accused of lying, and they had misquoted my description of the problem and used it as part of their reason for denial. Im not sure anyone actually read my email at all! Buy your Blundstones from Blundstone.ca and dont bother shopping with these jokers. I will never shop here again. The cherry on top - this was the third pair of Blundstones i had bought from this store in the past four months. Alas, I was a liar anyway. Blundstone sent me a replacement pair and was friendly and prompt. Pay the extra $20 and skip the BS!

While Altitude definitely has a bit of a problem with selection...particularly having only "too small" and "way too big" consistently in stock, any time I have ordered from them it has been great. Their delivery time is little short of unbelievable (I have literally received orders within 48 hours of ordering...I don't understand how...
Great company!

I ordered several times fron Aktitud and was very happy every time. I will keep buying from them. I trust them.